DNA: Tweet a complaint and Railway ministry will rush to your rescue

One of the first images that you come across when you access Twitter in India is of Prime Minister Narendra Modi. @narendramodi, in fact, is a popular handle. However, when it comes to connecting with the masses, Railway Minister Suresh Prabhu probably takes the cake: His prompt response to passengers' tweets with complaints has earned him accolades. The result is an ever-increasing list of followers on @sureshpprabhu. Zee News is the highly popular Hindi News channel of India’s largest television network ZMCL.

Dec 29, 2015, 23:42 PM IST