Air India to Use Software for Real-Time Reporting of Unruly Passengers on Flight

Air India said the new Software will weed out the requirement of paperwork to a large extent and ensure critical information is relayed to key personnel without delay.

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Air India on Monday said it will use UK-headquartered Ideagen's enterprise cloud software application Coruson to help enhance safety management and facilitate real-time reporting of in-flight incidents. The Tata group-owned airline's announcement also comes against the backdrop of at least three incidents of unruly passenger behaviour on two international flights last year, for which aviation regulator DGCA had imposed penalties on the carrier for certain reporting lapses. Coruson, the safety data software application, will be online with effect from May 1, 2023 and will facilitate real-time reporting of in-flight incidents, Air India said in a release.

Air India said the application will weed out the requirement of paperwork to a large extent and ensure automated processes relay critical information to key personnel and authorities without delay. "This will also lead to timely action".

The airline is also engaged in procuring iPads for pilots and crew members and when introduced, Coruson will also be available on these devices. According to the release, Coruson will further enhance end-to-end safety management, including real-time intelligence, reporting and status of in-flight incidents.

"Ideagen software covers all aspects of risk, giving the airline full visibility of safety data from maintenance of the aircraft through to cabin crew checks on board. It will provide Air India complete visibility across the airline's entire organisation, allowing it to access the latest data and use this to spot and mitigate potential risks, thereby enhancing safety of operations," it said.

Henry Donohoe, Head of Safety, Security and Quality at Air India, said the airline is going for a significant and substantial upgrade of existing systems and processes to ensure seamless flow of intelligence and data on a real-time basis.

Coruson's induction will go a long way in enhancing the capabilities for the safety and well-being of passengers and crew, particularly at a time when Air India is rapidly expanding its network, he added.

As per the release, Ideagen has a customer base of more than 11,400, including more than 250 airlines.