'Employee, not your SERVANT...' Angry IndiGo flight attendant gets into argument with passenger: WATCH

Jet Airways CEO and aviation enthusiast Sanjiv Kapoor reacted on the viral video on the IndiGo flight and stated that crew are human too and it must have taken a lot to get her to breaking point.

Image: Twitter

An in-flight video of an Indian cabin crew member getting into an argument with a passenger has taken the internet by storm. The video is reported to be from an IndiGo plane operating a Turkey-India flight under a codeshare agreement with Turkish Airlines on December 16, 2022. The video is shared on Twitter and has garnered a lot of eyeballs, with social media users giving unilateral support to the cabin crew member for getting back at the passenger. The flight was coming from Istanbul to Delhi's Indira Gandhi International Airport.

As seen in the video, an IndiGo member, initially sitting in the aisle to serve food to passengers is getting into a heated debate with a passenger sitting in the aisle seat. "My crew is crying because of you," the IndiGo air-hostess is heard telling the passenger. The passenger is also heard telling her, "You are a servant of a passenger", to which she responded, "I am an employee and not your servant... I am not your servant."

At one point, the passenger said "why are you yelling? Shut up" to the air-hostess, who also asks the former to "shut up", according to the nearly one-minute-long clip that was apparently shot by a passenger in the flight.

'Not your servant...': #IndiGo cabin crew tells passenger on Istanbul-Delhi flight pic.twitter.com/4mfLvjwfjy

— Zee News English (@ZeeNewsEnglish) December 21, 2022

Aviation regulator DGCA said they are looking into the incident. According to IndiGo, the issue related to meals chosen by certain passengers travelling via a codeshare connection. A senior official at the Directorate General of Civil Aviation (DGCA) said the regulator is looking into the incident and shall take appropriate action.

Sanjiv Kapoor, Jet Airways CEO and an aviation enthusiast commented on the issue backing the airline crew member. "As I had said earlier, crew are human too. It must have taken a lot to get her to breaking point. Over the years I have seen crew slapped and abused on board flights, called "servant" and worse. Hope she is fine despite the pressure she must be under," he said.

"We are aware of the incident that took place on flight 6E 12 from Istanbul to Delhi on December 16, 2022. The issue was related to meals chosen by certain passengers traveling via a codeshare connection," said IndiGo.

"IndiGo is cognizant of the needs of its customers and it is our constant endeavor to provide a courteous and hassle-free experience to our customers. We are looking into the incident and would like to assure that customers' comfort has always been our top priority," IndiGo added.

Several Twitter users are coming in support of the flight attendant, asking the India's largest airline to support the female crew member on the issue. Codeshare allows an airline to book its passengers on its partner carriers and provide seamless travel to destinations where it has no presence.