Swiggy Customers To Pay More For Food Order, Company To Levy Platform Fee

Swiggy has said that the additional charges are being levied only on food orders on the main platform and does not apply on Instamart users.

New Delhi: Online food delivery platform Swiggy has started charging all users a "platform fee" of Rs 2 per food order, irrespective of the cart value.

The company told IANS that the additional charges are being levied only on food orders on the main platform and does not apply on Instamart users.

"The platform fee is a nominal flat fee charged on food orders. This fee helps us operate and improve our platform and enhance app features to deliver a seamless app experience," a Swiggy spokesperson said in a statement.

As last reported, Swiggy claimed to have processed over 1.5-2 million orders through the day.

People in Hyderabad ordered a whopping 10 lakh biryanis and 4 lakh plates of haleem on leading food-delivery platform Swiggy during the holy month of Ramzan.

In March, the online food delivery platform said it delivered 33 million plates of idlis in the last 12 months, indicating the immense popularity of this dish among customers.

Bengaluru, Hyderabad, and Chennai were the top three cities where idlis were ordered the most.

The company, on average, has over 2.5 lakh restaurant partners enabled on its platform, and typically onboards about 10,000 restaurants every month.