Finance Minister Nirmala Sitharaman flags glitches on new income tax e-filing portal, ask Infosys` Nandan Nilekani to fix it

In 2019, Infosys was awarded a contract to develop the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds.

The new Income Tax website has been launched with much fanfare. However, Finance Minister Nirmala Sitharaman seems to be unhappy after looking at some of the glitches on the website.

On Tuesday, she asked Infosys and its Chairman Nandan Nilekani to fix technical glitches being encountered on the income tax department's new e-filing website, after users flooded her Twitter timeline with complaints.

Infosys was in 2019 awarded a contract to develop the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds.

The portal went live last evening. Early on Tuesday morning, Sitharaman took to Twitter to announce the launch of the new portal, www.Incometax.Gov.In, saying that the "important milestone to make the compliance experience more taxpayer-friendly" went live at 2045 Hrs on Monday.

But, soon, her timeline was flooded with user complaints.

"I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided," she tweeted later.

TL here stands for timeline.

"Ease in compliance for the taxpayer should be our priority," she said while quoting a tweet from a user who was unable to log in to the new e-filing portal.

Infosys had also developed the GST Network (GSTN) portal, used for GST payment and return filing. The software major had faced flak for the slow functioning of the GSTN portal.

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