PNB denies any ‘breach of system’ after allegations of customer data leak surfaced

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One of the biggest banks of India—Punjab National Bank—has reacted to the reports of breach in its system and any leak of customer data.

In a statement released on November 22, the bank said that all the backend systems and ICTs have been rechecked and there has been no breach detected. It categorically took cognizance of the media reports published on November 21.

Important Announcement, take note pic.twitter.com/JLgmd0RkDs

— Punjab National Bank (@pnbindia) November 22, 2021

Earlier, according to cyber security firm CyberX9, a vulnerability in the server of Punjab National Bank allegedly exposed the personal and financial information of its about 180 million customers for about seven months.

CyberX9 claimed that the vulnerability provided access to the entire digital banking system of PNB with administrative control.

The confirmed about the glitch but denied any exposure of critical data due to the vulnerability.

PNB said "customer data/applications are not affected due to this" and "server has been shut down as a precautionary measure."

"Punjab National Bank kept severely compromising the security of funds, personal and financial information of over 180 million (all) its customers for about the last 7 months. PNB only woke up and fixed the vulnerability when CyberX9 discovered the vulnerability and notified PNB through CERT-In and NCIIPC," CyberX9 founder and MD Himanshu Pathak told PTI.

He said CyberX9 research team discovered a very critical security issue in PNB which was leading to admin access to internal servers hence exposing a massive number of banks' systems nationwide open for cyber-attacks for the last about seven months.

Pathak said that vulnerability was found in an exchange server which is interconnected with other exchanges and shares all access -- including access to all email addresses which results in access to all email addresses.

"The vulnerability which we discovered was leading to the highest level of admin privilege in PNB's exchange servers. If you gain access to Domain Controller through an exchange server then the doors very easily open to make any computer accessible in the network. These computers even include those that are being used in their branches and other departments," Pathak said.

When contacted, PNB said the server in which the vulnerability was found had no sensitive or critical data.

"The server wherein the vulnerability was reported, was being used as one of the multiple Exchange Hybrid servers used to route emails from On-prim to Office 365 Cloud. There is no sensitive/critical data in this server," PNB said.

PNB denied CyberX9 claim on impact of the vulnerability on customer's data.

"The server is in a separate VLAN segment and customer data/applications are not affected due to this. Vulnerability assessments and penetration testing is done periodically by external Cert-in empanelled Information Security Auditors and the observations are complied with.

Now this server has been shut down as a precautionary measure," PNB said.

According to CyberX9, the vulnerability was mitigated on November 19, and it reported the incident to Indian cyber security watchdog Cert-In and National Critical Information Infrastructure Protection Centre (NCIIPC).

(With inputs from agencies)