PM Modi asks babus for effective redressal of consumer grievances

New Delhi: Prime Minister Narendra Modi on Wednesday reviewed handling of the consumer grievances platform and quizzed officials on the complaints related to the e-commerce sector through PRAGATI.

He asked for an effective follow-up action within ten days and more rigorous redressal of consumer grievances. 

The Prime Minister, in wake of good rains predicted this year, also emphasised on preparation against floods, urging the officials to conduct desiltation work and mock drills. He also emphasised on water conservation. 

Pro-Active Governance and Timely Implementation or 'PRAGATI' is a multi-modal platform designed by the Prime Minister's Office (PMO) in March 2015 to address the common man's grievances and to monitor important Union government programmes and projects as well as projects flagged by State Governments. The Prime Minister interacts with bureaucrats on every fourth or last Wednesday using PRAGATI.

"The Prime Minister reviewed the progress of vital infrastructure projects in the road, railway, power, coal and mining sectors, spread over several states including Uttar Pradesh, Rajasthan, Madhya Pradesh, Maharashtra, Gujarat, Bihar, Odisha, and Uttarakhand," said a government statement. 

The Prime Minister also reviewed the progress towards installation of solar pumps across the country.

"He was informed that solar pumps are helping provide clean drinking water in remote and naxalite-affected areas of the country, particularly in South Bastar area of Chhattisgarh," the government said.