Reliance Jio 'Happy New Year Offer' in trouble; it violates regulations, says TRAI

New Delhi: While the 63 million customers of Reliance Jio might be having a gala time with the company extending the 'Welcome Offer' to 'Happy New Year Offer' till March 2017, the telecom operator is reportedly in trouble.

The Reliance Jio Welcome Offer which was to have ended on December 3 was extended to March 2017 under 'Happy New Year Offer' – which means that customers will enjoy the free services of free data, voice/video calls, messages will March.

However, this offer has not gone down well with the telecom regulator TRAI (Telecom Regulatory Authority of India).

The regulator has asked Reliance Jio to explain why extension of its free voice and data plan should not be seen as violation of existing regulations requiring promotional offers to be limited to 90 days.

TRAI shot off the letter after the Mukesh Ambani-led firm announced free data and voice calls for existing and new customers under the 'Happy New Year offer', days before the 90-day inaugural welcome plan ended on December 3.

In the December 20 letter, the regulator, which is in the process of examining the new plan by Reliance Jio, also asked why the offer of free data under the promotional scheme should not be treated as "predatory".

Stating that the preliminary analysis relies on factors like average subscriber additions per day and free data being offered, TRAI is learnt to have asked RJIL to clarify as to "why the offer of free data under the promotional offer should not be treated as predatory."

Another source said that in a meeting with TRAI, Jio has said that the latest Happy New Year offer is substantiatively different from the Jio Welcome Offer (that commenced on September 5) as in the initial offer it had provided 4GB of free data per day, and in the new offer the same was capped at 1GB under Fair Usage Policy.

Also, they contend, in the first offer there was no option of renewal or payment after the 4GB limit was exhausted, but in the new offer, one can recharge both data and the promised speed.

In terms of market dominance, Reliance Jio is six percent of the installations in the country whereas the Competition Commission of India (CCI) norms specify 30 per cent threshold to trigger the `misuse of market dominance' clause.

Sources said, TRAI has also asked Jio to give an estimated month-wise projection of the number of subscribers that are expected to be added till March 31, 2017.

Jio has been given five days to clarify on the issues raised by the regulator.

Meanwhile, Jio has sought additional time till December 29 to respond to telecom regulator Trai's query on why extension of its free voice and data plan should not be seen as violation of existing norms that requires promotional offers to be limited to 90 days.

Jio first launched an inaugural free voice and data plan beginning September, and earlier this month extended the freebies till March 31, 2017.

On Friday, incumbent operator Bharti Airtel moved telecom dispute tribunal TDSAT against TRAI allowing Reliance Jio to continue free promotional offer beyond the stipulated 90 days, charging the regulator of being a "mute spectator" to violations.

In its 25-page petition before the Telecom Disputes Settlement and Appellate Tribunal (TDSAT), India's largest private mobile services operator had asked the quasi-judicial body to direct TRAI to ensure that Jio does not provide its free voice and data plan beyond December 3.

TRAI said that Reliance Jio, through a letter on December 7, had informed it about another promotional offer -- Happy New Year -- that would be available to new consumers with effect from December 4, 2016 to March 3, 2017 and the benefits of which would be available till March 31, 2017.

Consumers availing the earlier promotional offers too would be migrated to the Happy New Year offer, TRAI has observed.

TRAI said that free voice calls, unlimited video calling, and free data, and free Jio apps among others, were offered without break under the various promotional offers by RJIL from September 5.

Therefore, TRAI said, preliminary examination of the new offer filed with it `prima facie' reveals that except for minor change in the quantum of data being offered in the new offer, it seems to be an extension of the old promotional offer beyond 90 days.

With PTI Inputs