Air India to get a makeover, new flight app and a strategy for better OTP

With the transfer of ownership of the national carrier Air India, Tata has started revamping the service standards and introducing client amenities.

With the transfer of ownership of Air India to Tata, they are all set to take over the national carrier and make the necessary changes for the improvement. The major changes will include changes in the service standards and the introduction of new passenger-friendly amenities.

As per reports, the likely introduction of a flight App developed by TCS for passengers and staff is on avail. Besides, implementing new strategies to improve the airline`s OTP (On Time Performance) standards is also on the cards.

Apart from operational standards, improvements are expected to occur in in-flight services, such as more choices of meals. Notably, the aim is to improve the overall passenger experience on at least a few domestic and international flights, to begin with.

Furthermore, group employees from other entities are expected to be sent to Air India on deputation to oversee the implementation of these plans. Additionally, new board members would be roped in to give strategic direction to the airline.

Presently, management control of national carrier Air India is set to be handed over to a subsidiary of Tata Sons. The Chairman of Tata Group, N. Chandrasekaran, was in the national capital to meet key Central government officials for the formal handing over ceremony.

Notably, the process would entail the constitution of a new Air India Board with Tata nominees. Earlier this week, in a communication to the airline's employees, a senior Air India official wrote: "The disinvestment of Air India is now decided to be on January 27, 2022."

"The closing balance sheet as of January 20 has to be provided today, i.e., January 24, so that it can be reviewed by Tatas and any changes can be effected on Wednesday."

The communication further read: "The next three days will be hectic for our department, and I request all of you to give your best in these last three-four days before we get divested. We may have to work till late in the night to complete the task given to us."

Last month, the Competition Commission of India approved the acquisition of Air India, Air India Express and Air India SATS Airport Services by Talace, which is a wholly-owned subsidiary of Tata Sons.

The acquisition envisaged 100 per cent equity share capital of Air India and Air India Express and 50 per cent for Air India SATS Airport Services by Talace. The airline, along with AIXL, is primarily engaged in providing domestic and international scheduled air passenger transport service, along with air cargo transport service.

Air India SATS Airport Services is engaged in providing ground handling services at Delhi, Bengaluru, Hyderabad, Mangaluru and Thiruvananthapuram airports and cargo handling services at Bengaluru airport.

Tata Sons` subsidiary Talace had emerged as the highest bidder for the national carrier under the divestment process. It had quoted an enterprise value of Rs 18,000 crore for 100 per cent equity shareholding of the Centre in Air India along with that of Air India Express and AISATS. On its part, the Centre had stipulated a reserve price of Rs 12,906 crore.

With inputs from IANS

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