Delhi government to provide doorstep facility for 40 public services

In the next three to four months, Delhi residents can opt for a scheme under which they will register for a particular public service and then have mobile sahayaks pick up all necessary documents required.

New Delhi: The Delhi government on Thursday announced that it would roll out a scheme within three to four months to enable citizens to get 40 public services, including caste certificates and driving licence, at their doorstep. 

The decision was taken in a Cabinet meeting chaired by Chief Minister Arvind Kejriwal. 

This is "home delivery of governance", which is being done for the first time in the country, Deputy Chief Minister Manish Sisodia claimed while announcing the Cabinet's decision.

He said that the government would hire a private agency to implement the scheme. 

"Mobile Sahayak (facilitators) will be hired through the agency that would set up call centres. 

"Various certificates such as caste, new water connection, income, driving licence, ration card, domicile, marriage registration, duplicate RC and change of address in RC, will be covered under the scheme in the first phase," Sisodia told reporters here. 

Giving an example, the deputy chief minister said that if a person wants to apply for a driving licence, he or she will have to call a designated call centre and register their details. 

Thereafter, the agency would assign a 'Mobile Sahayak', who will visit the applicant's residence and get the required documents, he said. 

"The Mobile Sahayak will be equipped with all necessary machines such as biometric devices and a camera. For home delivery services, the applicant would be charged a nominal fee which is yet to be decided," Sisodia said. 

In the second phase, 30 more services will be added to the scheme, he said.