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Railways action plan for customer satisfaction
New Delhi, June 11: The railways have worked out an action plan to increase customer satisfaction during the current financial year 2003-2004 especially in the areas of safety, security, punctuality and cleanliness as a sequel to the Railway Minister Nitish Kumar having declared this year as the year for customer satisfaction.
New Delhi, June 11: The railways have worked out an action plan to increase customer satisfaction during the current financial year 2003-2004 especially in the areas of
safety, security, punctuality and cleanliness as a sequel to the Railway Minister Nitish Kumar having declared this year as the year for customer satisfaction.
The action plan seeks to upgrade safety-related training
facilities at all zonal training centres and central
engineering centres, accelerate the implementation of
anti-collision device, provide continuous track circuiting on
selected sections and improve crash worthiness of rail
coaches, an official release said today.
In the area of security, the railway protection act is proposed to be amended to provide enhanced powers to railway protection force in strengthening security measures in trains and railway premises.
A bill seeking to amend the railway protection act has already been introduced in the parliament during its budget session this year, it said.
As for improving the punctuality of passenger services, the monitoring mechanism is being streamlined and strengthened by introduction of a new computerized coaching operations information system.
To give effect to the 'Operation Cleanliness’ announced by the Prime Minister, Atal Bihari Vajpayee on Independence Day 2002, a task force headed by member mechanical in the railway board Shri S Dasrathy is working out modalities.
Bureau Report
In the area of security, the railway protection act is proposed to be amended to provide enhanced powers to railway protection force in strengthening security measures in trains and railway premises.
A bill seeking to amend the railway protection act has already been introduced in the parliament during its budget session this year, it said.
As for improving the punctuality of passenger services, the monitoring mechanism is being streamlined and strengthened by introduction of a new computerized coaching operations information system.
To give effect to the 'Operation Cleanliness’ announced by the Prime Minister, Atal Bihari Vajpayee on Independence Day 2002, a task force headed by member mechanical in the railway board Shri S Dasrathy is working out modalities.
Bureau Report