Mumbai, Sept 08: D-Link (India) Ltd is planning to make voice-based technical support business a profit making unit and mulling to set up a subsidiary to handle this segment. "We have commissioned the global tech support centre in Mumbai today, which required an investment of US dollar one million, for the company's English speaking overseas business units and initially offer service to D-Link, USA," D-link (India) chairman and managing director K R Naik told reporters here.
Currently, D-Link, USA, outsources around 200 seats to three companies in the us costing around US dollar 10 million, he said adding, this business (call centre) would come to the support centre here and "the company expects to cater to 20 per cent of current call traffic".
In the first year, the company would handle only D-Link products and then consider taking up contracts from other high-tech clients, he said.
"We want to make it as a profit making centre and then have a look at setting up a wholly-owned subsidiary for this business", the CMD added.
Naik said the Mumbai centre has a capacity of 100 seats and was presently manned by over 50 engineers. The number of seats would be increased to 200 in near future.
D-Link Corporation chief financial officer A P Chen said Indian operations contributed about 7-8 eight per cent of the group's revenues.
D-Link has three manufacturing facilities in Goa and R&D centres in Bangalore and Goa. Bureau Report