IndiGo airlines became the biggest airline by market share in the domestic aviation sector in January 2023. Air India and Vistara took the second and third spots, respectively, with market shares of 9.2 percent and 8.8 percent, behind Indigo, which had a 54.6 percent share. Additionally, scheduled domestic airlines got 418 passenger-related complaints in total in January 2023. For January 2023, there were roughly 0.33 complaints for every 10,000 travellers.


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As per the latest data of January by the aviation regulator DGCA, Indigo carried 68.47 lakh air passengers during January, while Air India and Vistara carried 11.55 lakh and 11.05 lakh air passengers, respectively.


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Similarly, GoAir with 10.53 lakh air passengers had a market share of 8.4 percent during January. Spicejet carried 9.14 lakh passengers with 7.3 percent of the market share in January.


As per the DGCA data released on Monday, the overall cancellation rate of scheduled domestic airlines for January this year has been 1.41 percent.


The main reasons for cancellation have been identified as weather, technical, or operational. A maximum of 81.1 percent of flights were cancelled due to weather-related reasons and 4.8 percent of flights were cancelled due to technical reasons during January.


The DGCA data said that the maximum complaints in January were received by Alliance Air (6.9/10,000 passengers), followed by Star Air (3.7/10,000 passengers), Fly Big (1.4/10,000 passengers), Air India (1.3/10,000 passengers) and SpiceJet (0.6/10,000 passengers). The major reasons for complaints are flight problems (27.3 percent) followed by a refund (23.7 percent) and baggage (20.6 percent).


Domestic aviation traffic continued to witness growth as passengers carried by domestic airlines during January 2023 were 125.42 lakh against 64.08 lakh during the corresponding period of the previous year. As per the data, nearly 1.25 crore passengers were carried by the domestic airlines during January in the country, as against 64 lakh during the same period last year.


With IANS Inputs