New Delhi, Feb 26: Dedicating the next financial year to customers, Railway Minister Nitish Kumar today declared 2003-04 as 'customer satisfaction year'. Expressing gratitude to its customers on the occasion of completion of the railways' 150 years of service to the nation, Railway Minister Nitish Kumar said it was the primary duty of the ministry to ensure satisfaction of customers. "For this reason I dedicate the year 2003-04 to our customers and declare it as 'customer satisfaction year'," he said presenting the railway budget for 2003-04 in the Lok Sabha. He said that several steps relating to safety, security, punctuality and cleanliness would be taken so that customers would derive greater satisfaction from the railways.
Bureau Report