DNA: Analysis of cab drivers` loss-making `excuses`

You too must have taken the cab service of Ola-Uber at some point of time. But these days, cab users are having to bear the brunt of the ongoing tussle between the cab service company and their drivers. Customers using App Based Cab complain that the drivers do not turn on the AC during the journey. If a customer asks to turn on the AC, then they are charged separately for the AC.