Chennai, Nov 07: Disputes relating to mediclaims tops the list of complaints lodged with the insurance ombudsman appointed by the union government in 12 centres across the country, A K Venketasubramanian, Chairman, Advisory Committee on Insurance Ombudsman Scheme, said here today. The scheme, which came into being from 1999, has handled a total of 6379 complaints out of which at least 4414 cases had been disposed of as on march 31, 2003, he told reporters.
Out of this, 2481 complaints related to life insurance schemes and 3898 related to general insurance schemes of which at least 60 per cent related to mediclaims, he said.
He said as much as 70 per cent of the complaints related to non-life insurance schemes and the rest related to life insurance schemes mainly of LIC.
Complaints from customers of the new generation private insurance firms numbered hardly 40 to 50, he said, adding it was mainly because they have come in to being only recently.
Bureau Report