Mumbai, July 13: Air-India has set up a 25-seat international call centre to offer round-the-clock facility to its passengers in the United States and the United Kingdom. The centre, located at Deonar in Mumbai, was inaugurated by minister for civil aviation Rajiv Pratap Rudy. The call centre is expected to cut costs significantly for airline, since the outgo for one person deployed in the US is equivalent to six people in India, airline sources said.
The menu covers reservations, flight and hotel bookings, car rentals, meat, seat requests as well as caters to travel documentation queries, flight information and baggage handling. The facility will be expanded in a few months to cater to calls from Indian customers, the airline sources said.
Rudy said Air-India has expanded significantly in the past few months. Flight capacity to the US has grown almost 50% in the period. The number is likely to grow further with the airline planning more flights in its winter schedule. Air-India is considering leasing a 747-400 to cater to the increase in operations, and flights to Los Angeles are on the anvil, it is learnt.
Bureau Report