Accidentally Transferred Money To Wrong UPI ID On PhonePe, GPay, Or Paytm? Here’s How You Can Get It Back

With the rising popularity of digital payment platforms like PhonePe, Google Pay, and Paytm, accidental transfers to the wrong UPI ID are becoming common. If you’ve found yourself in this situation, don’t panic. There are steps you can take to recover your funds.

The first step is to report the issue on the payment platform where the transfer occurred. Platforms like PhonePe, GPay, and Paytm have a ‘Help’ or ‘Support’ section in their apps. Here, you can provide details such as the transaction ID, the UPI ID of the recipient, and the amount. Most platforms have dedicated teams to address such issues promptly.

If the issue isn’t resolved through the app, escalate it via the National Payments Corporation of India (NPCI). Visit the NPCI website and navigate to the ‘Dispute Redressal Mechanism’ section. Fill out the form with required details like the transaction ID, virtual payment address, amount, and date. Attach a copy of your bank statement as proof of deduction. This additional step strengthens your case.

If NPCI is unable to resolve your complaint, approach your bank or the Payment Service Provider (PSP) linked to your app. Share the details of the erroneous transaction, and they will investigate further. Banks and PSPs are obligated to provide regular updates on your complaint’s status through their apps or official communication channels.

When all else fails, escalate your complaint to the RBI Ombudsman for Digital Transactions. This option becomes available if your issue remains unresolved for 30 days or if the resolution is unsatisfactory. File the complaint in the jurisdiction where your bank’s branch or the payment platform’s office is located. Ensure you have all necessary documentation ready, including emails, bank statements, and NPCI responses.

To prevent such mishaps in the future, always double-check UPI IDs before confirming transactions. Save frequently used contacts to avoid manual errors. Additionally, using the ‘Request Money’ feature can minimize risks, as it ensures the recipient’s UPI details are accurate.

Recovering money mistakenly transferred to the wrong UPI ID is a structured but time-consuming process. By following the steps outlined above and maintaining clear communication with all parties involved, you improve your chances of success. Stay vigilant while making digital transactions, and always act quickly if an error occurs.