How to download PAN card, driving license, marksheet, insurance policy and more using Digilocker service on WhatsApp

In a major initiative to make Government services accessible the government has announced that citizens will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker service. This includes creating and authenticating their Digilocker account, downloading documents such as PAN card, driving license, vehicle registration certificate, among others, all on WhatsApp.

MyGov Helpdesk, will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services.

The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes.

PAN card

Driving License

CBSE Class X Passing Certificate

Vehicle Registration Certificate (RC)

Insurance Policy - Two Wheeler

Class X Marksheet

Class XII Marksheet

Insurance Policy Document ( Life and Non life available on digilocker)

WhatsApp users across the country can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.

Since its launch in March 2020, the MyGov Helpdesk (earlier known as MyGov Corona Helpdesk) on WhatsApp has served as a critical instrument in fighting Covid-19 pandemic by offering people authentic sources of Covid-related information, along with critical uses like vaccine appointment bookings and vaccine certificate downloads. So far over 80 million people have reached out to the helpdesk, over 33 million vaccine certificates have been downloaded, and millions of vaccination appointments have been booked across the country.

With new additions like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.

With almost 100 Million+ people already registered on Digilocker and 5 Billion+ documents issued till date, the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones. This is in line with the vision of PM Shri Narendra Modi to streamline and improve delivery of public services.”