Shocking! Flipkart customer orders laptop, gets Ghadi detergent bars

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New Delhi: E-commerce platform Flipkart’s festive sale is going on. The company offers a tempting deal in the ongoing sale. But what happens when one ordered a laptop and received some Ghadi detergent bars? Sounding unbelievable? But yes, it is right.

Wondering to know where and with whom the incident happened? Here's the answer to your curiosity. After several of the e-commerce company's customers complained that they had not received the items they ordered during the Big Billion Days event, Flipkart lately found itself in a pickle. ()

In this instance, a buyer who had bought a laptop for his father instead received some Ghadi detergent bars, much to his great surprise. ()

On Tuesday, Flipkart responded to the backlash it had been receiving on social media as the Big Billion Days sale gaffes began to accumulate. The e-commerce company has detected the problem, according to a statement from Flipkart, and has taken action against the "errant party."

"As a company that prioritises its customers, Flipkart follows a zero-tolerance policy for any occurrences that erode customer confidence. For us, providing our clients with the finest online purchasing experience is of the utmost importance, Flipkart said.

The client, who went by the name Yashaswi Sharma, said in a LinkedIn post that his father made a mistake by not understanding the idea of "open-box delivery."

According to Yashaswi Sharma, his father believed that the OTP should be given to the delivery agent once the box has been delivered. My father made the mistake of assuming the box, which came from a Flipkart-verified vendor, would include a laptop rather than laundry detergent. He questioned, "Why wasn't the delivery lad able to explain the open box concept to the receiver before asking for the OTP?

"In this unique situation that offered an Open Box Delivery option, the consumer shared the OTP with the delivery professional without opening the item," Flipkart stated in a statement.

"Our customer support staff initiated a refund that will be credited within 3–4 working days once the incident's specifics were validated. Flipkart stated, "We have determined the problem and have also started taking action against the offending party.

Flipkart said regarding the issue, "Flipkart as a customer-focused organisation observes a zero-tolerance policy on all incidents that impact customer trust. It is of utmost importance to us to ensure the best possible online shopping experience for our customers. In this specific case that offered an Open Box Delivery option, the customer shared the OTP with the delivery executive without opening the package. Once the details of the incident were verified, our customer service team initiated a refund that will be credited within 3-4working days. We have identified the issue and have also initiated action against the errant party."

"Flipkart's Open Box Delivery is an initiative dedicated to safeguarding the customer's interests. As part of the Open Box Delivery process, Flipkart Wishmasters (delivery partner) opens the product at the time of delivery, in front of the customer. Customers need to accept the delivery only when their orders are present in an intact state and then share the OTP. This prevents any financial liability on part of the customer. This is an extension of the various initiatives that Flipkart has undertaken over the years to improve the overall customer experience and build a superior supply chain." it further added.