Cyclone Michaung: Tata, TVS, Audi, Hyundai Extend Support For Flood Affected Vehicles

As Chennai, the capital of Tamil Nadu, faces flooding from Cyclone Michaung, automakers come ahead to offer aid and support for cyclone-affected vehicles.

The capital city of Tamil Nadu is affected by the Cycle Michaung, which has left the city flooded. The torrential rains have also affected a slew of cars and families. The downpour and wind currents during the cyclone were strong. It even left the airport flooded, disrupting the flight operations in the city. The south-west coast of the country is the target area for the cyclone. Well, automakers have come forward to help their consumers. Audi, Hyundai, TVS and more have announced aids and support for flood-affected vehicles.

Volkswagen

Volkswagen Passenger Cars India has extended service support to flood affected customers in Chennai. In addition, Volkswagen India will provide customers with a priority comprehensive service check of vehicles to ensure timely repair of flood-related damages. Necessary standardized repair guidelines have been issued across dealerships and the company will ensure adequate manpower and availability of spare parts across dealerships to ensure quick service experience. Customers can contact Volkswagen Roadside Assistance at 18001021155 or 18004191155 for immediate reach.

Audi

The German luxury car manufacturer has announced complimentary Roadside Assistance (RSA) for customer cars impacted by the floods caused by the ongoing cyclone Michaung in Chennai. Complimentary RSA service will be available 24x7 across Chennai city.

Roadside Assistance covers:

24 x 7 x 365 coverage

100% coverage in India

On-site repairs, delivery of fuel and spare keys

Travel or accommodation facilities

Custody, transportation, storage and safekeeping of vehicle

Provision of specially designed towing platforms

Hyundai

The carmaker has announced to offer Rs 3 Crore support relief efforts to combat tha after-effects of the cyclone Michaung. Hyundai Motor India has put-in-place an emergency road assistance team to support cyclone-affected customer vehicles

HMIF will provide relief kits such as dry rations, tarpaulin, bedsheets and mats. Medical camps will also be set up and HMIF will help clean villages in its efforts to address the after effects.

HMIL has assigned a Special Task Force to assist Hyundai Customers.  

Free of Cost Road Side Assistance for Flood affected customer vehicles

50% support on depreciation amount on insurance claims of flood affected customer vehicles

Jeep & Citroen

In the wake of the floods caused by Michaung Cyclone in Chennai, Jeep and Citroën have announced vehicle service initiatives to provide round-the-clock comprehensive support to owners of flood-affected vehicles.

Towing Support: Complimentary towing support for all flood-affected vehicles to the nearest dealerships, to avail of a hassle-free and secure transportation process at no cost.

Fastrack Insurance Processing: Offering expedited insurance processing system. Respective vehicle owners can visit the dealership with essential documents, including their

Driving License, Policy Documents, and Vehicle Registration Certificate

On-Time Spare Parts Availability: Timely availability of genuine spare parts, facilitating efficient repairs and minimizing downtime.

Prioritized Repairs through Insurance Partners: Prioritized repairs through network of insurance partners, streamlining the claims process for faster resolution.

40-Point Complimentary Check-up: Customers are eligible for a complimentary 40-point diagnosis. Appointments can be scheduled in advance to ensure a thorough examination.

Special Offer on New Car: A special offer on a new Jeep® and Citroën car for customers in case of a total loss.

24 X 7 Roadside Assistance (RSA) Support: Round-the-clock RSA support to address any emergencies

TVS

TVS Motor Company (TVSM) today announced additional service support for its customers in the flood hit districts of Tamil Nadu, Puducherry, and Andhra Pradesh. Assistance includes prioritized repairs, free labour for non-insurance flood related repairs for both ICE and electric vehicles, and towing facility to the nearest TVS Motor Authorized Service Centre between December 8, 2023 and December 18, 2023. Also, TVS Motor Company (TVSM), India’s third largest two-wheeler company has committed a contribution of INR 50 lakhs towards disaster relief efforts in Andhra Pradesh. This proactive step underscores the company's unwavering dedication to corporate social responsibility and its commitment to supporting communities in times of crisis.

Tata Motors

In response to the aftermath of Cyclone 'Michaung,' Tata Motors stands in solidarity with its customers affected by the flooding in Tamil Nadu and parts of Andhra Pradesh. To assist customers in this difficult time, the company has implemented a comprehensive service plan. This service is available across the Tata Motors passenger vehicles and electric vehicles range.

Service programmer rolled out:

Extension of Warranty and Service Periods

Dedicated Emergency Road Assistance Team

24 X 7 Helpdesk

Free Towing Assistance

Toyota

Toyota Kirloskar Motor (TKM) instated special support measures for its affected customers in the cyclone impacted areas of Chennai and Andhra Pradesh (includes Nellore, Tirupati, Ongole, Vijayawada, Rajahmundry, Kakinada & Guntur). TKM in association with its dealer partners set-up special emergency helpline numbers and designated personnel for extending immediate assistance to customers in need. In addition, Toyota Tsusho Insurance Broker India Private Limited (TTIBI) has been actively involved in communicating essential information to customers regarding the precautions to be taken and guidelines for their vehicle handling during the flood situations.