How politeness can have disastrous consequences

Washington: Politeness helps us get through awkward social situations and makes it easier for us to maintain our relationships.

But a new study suggests that politeness can have disastrous consequences, especially in high-stakes situations. According to authors Jean-François Bonnefon and Wim de Neys of CNRS and Université de Toulouse and Aidan Feeney of Queen’s University, we resort to politeness strategies when we have to share information that might offend or embarrass someone or information that suggests someone has made a mistake or a bad choice. The more sensitive an issue is, the more likely we are to use these kinds of politeness strategies. Politeness can become problematic, however, when it causes us to sacrifice clarity. Existing research suggests that politeness strategies can lead to confusion about the meaning of statements that, under other circumstances, would be clear. And this confusion is especially likely to occur in high-stakes situations, the very situations in which we are most likely to use politeness strategies. Even worse, say the authors, it takes more of our cognitive resources to process these kinds of polite statements. Thus, “[w]e must think harder when we consider the possibility that people are being polite, and this harder thinking leaves us in a greater state of uncertainty about what is really meant.” This confusion and uncertainty can have particularly negative consequences when safety and security are on the line – such as for pilots trying to fly a plane in an emergency or for a doctor trying to help a patient decide on a treatment, researchers say. Politeness can also have serious consequences within corporate culture – people don’t want to embarrass their bosses or their co-workers, so they hesitate to point out when something looks amiss, even when potential fraud or misconduct might be involved, they add. The study has been published in Current Directions in Psychological Science. ANI