Why did Apple pause iOS 9.3 update for iPhone 5s, iPad Air and older devices?

Zee Media Bureau

New Delhi: If you have an older device like an iPhone 5s or an iPad Air, you may have to wait a bit longer for the OS 9.3 update on your device due to a technical glitch.

The tech company is trying to fix a glitch due to which updating an older device requires to enter their Apple ID and password to complete the process

There is a risk of the device turning to an “inactivated state'' if by error, the user enters wrong password.

Apple has issued a statement to iMore, which says, “In some cases, if customers do not recall their password, their device will remain in an inactivated state until they can recover or reset their password. For these older devices, we have temporarily pulled back the update and will release an updated version of iOS 9.3 in the next few days that does not require this step.”

In case the wrong password has been entered, one can restore the device by opening iCloud.com on a computer, and clicking on ‘Forgot Apple ID or Password?’ Once logged in using your new password, open ‘Find my iPhone’, select All Devices, and remove your iOS device from the list. You will then be able to setup your device again, using the new credentials.