IRCTC issues refund to 3 lakh users after Kota man wins 5-year-old case against Indian Railways

A Kota based man gets a refund of Rs 35 refund after winning a 5-year flight from the Indian Railways, helps 3 lakh other rail passengers, reports PTI.

Image for representation

A Kota-based man helps 3 lakh rail passengers to get a refund from the Indian Railways by winning a 5-year flight to get a Rs 35 refund from the Railways. The Railways has approved Rs 2.43 crore in refunds to 2.98 lakh IRCTC users, said Kota-based engineer Sujeet Swami quoting an RTI reply received by him. Swami said he filed nearly 50 Right to Information applications and shot off letters to four government departments in his fight to get back Rs 35 charged as service tax despite cancelling his ticket before the GST regime was implemented.

Swami claimed the Indian Railway Catering and Tourism Corporation (IRCTC) in its reply to his RTI query said 2.98 lakh users -- many of whom might have bought multiple tickets -- would get a refund of Rs 35 on each ticket amounting to a total of Rs 2.43 crore.

"My repeated tweets to demand the refund, tagging the PM, Railway minister, Union minister Anurag Thakur, GST Council and the Finance minister played key roles in the approval of refund of Rs 35 to 2.98 lakh users," Swami told PTI.

Thank you @IRCTCofficial @AshwiniVaishnaw @RailMinIndia @GST_Council @nsitharaman @narendramodi @ianuragthakur @PMOIndia
Today, I have received refund amount.
This fight for improving system only.
I have donated Rs 535/- in #PMCARES
I wish #GOI will understand my intentions https://t.co/zu8PepDi40 — Sujeet Swami️ (@shibbu87) May 30, 2022

The 30-year-old engineer had booked a railway ticket from his city to New Delhi in the Golden Temple Mail in April 2017 to undertake a journey on July 2, a day after the new GST regime came into force. However, he had cancelled the ticket priced at Rs 765 following which he received a refund of Rs 665 with a deduction of Rs 100 instead of Rs 65 against the cancellation.

He said the extra amount of Rs 35 was charged to him as service tax even though he had cancelled the ticket before the implementation of Goods and Services Tax (GST). Swami began his fight to obtain the refund of Rs 35 by sending RTI queries to the Railway and the Ministry of Finance.

According to an RTI reply, the IRCTC citing the commercial circular number 43 of the Ministry of Railways, said for tickets booked before the implementation of GST and cancelled after implementation, service tax charged at the time of booking shall not be refunded. Therefore, Rs 100 (Rs 65 as clerical charge and Rs 35 as service tax) was charged against the cancelled ticket, it said.

However, an RTI reply further said it was later decided that for tickets booked before July 1, 2017, and cancelled, the total amount of service tax charged at the time of booking shall be refunded, Swami said. "So, a sum of Rs 35 will be refunded," the IRCTC had said in its reply to Swami's RTI query. "I, however, received Rs 33 in my bank account on May 1, 2019, with a deduction of Rs 2 as the rounded-off value of service tax of Rs 35," Swami said.

Swami kept on his fighting for the next three years to get back Rs 2 and it finally yielded results on Friday (May 27) last week. According to Swami, a senior IRCTC official informed him that "the Railway Board has approved the refund (of Rs 35) to all the users (2.98 lakhs) as the process to deposit refund is underway and all the passengers would gradually receive their refund." 

"Subsequently, on the same day, I also received a mail from IRCTC regarding the refund of Rs 2 which sought the verification of my bank account," he said. The RTI reply which came thereafter stated 2.98 lakh users would get a refund of Rs 35 on each ticket amounting to a total of Rs 2.43 crore, Swami said.

"I had sent my bank account details and received the refund of Rs. 2 on Monday," he said. "Following the approval of a refund of Rs 35 to all users, and adding Rs 100 for my five years of struggle, I have donated Rs 535 to Prime Minister Cares Fund," Swami said. 

"The fight was really long with around 50 RTIs, and letters to the Railways, IRCTC, Finance ministry, and Service Tax department but eventually, I am satisfied as all the users with me would receive a refund of Rs 35 amounting to over 2.43 crores," Swami said. 

(With inputs from PTI)