PM Modi launches new public grievances redressal portal ‘PRAGATI’

New Delhi: In an important step towards making governance more efficient and responsive by making public grievances redressal process more effective, Prime Minister Narendra Modi, Wednesday, launched a new multi-purpose and multi-modal platform ‘PRAGATI’.

A unique integrating and interactive platform, PRAGATI (Pro-Active Governance and Timely Implementation) is aimed at addressing common man’s grievances, and simultaneously monitoring and reviewing important programmes and projects of the government of India as well as projects flagged by state governments.

Pragati can be a game changer in the government’s efforts to bring e-transparency and e-accountability with real-time presence and exchange among the key stakeholders.

Speaking on the occasion, the Prime Minister said the whole world is now observing India keenly. It is imperative that governance in India becomes more efficient and responsive. He said the PRAGATI platform was a step in this direction.

During the first PRAGATI interaction today, the Prime Minister discussed issues relating to unseasonal rain and relief to farmers, public grievances, project implementation, Swachh Bharat and ‘ease of doing business.’ The interaction lasted for two hours.

Among the issues discussed were issues like clearance for Navi Mumbai airport, progress of school toilet programme, and Swachh Bharat Abhiyan.

PM Modi gave suitable directions for redressal of grievances and compliance on the projects and programmes and motivated all officers to work in coordinated manner for outcome;.

A built-in feature of PRAGATI is that these directions will remain in the system for further follow up and review till the finality of the matter.

PRAGATI is a three tier (PMO, union government secretaries and chief secretaries of states) application. The Prime Minister will interact with bureaucrats on a monthly basis - it will be held once in every month on fourth Wednesday at 3.30 PM-to be known as PRAGATI Day.

PRAGATI will also take into consideration various correspondences to PM’s office by the common people or from high dignitaries of States and/or developers of public projects;

The system has been designed in-house by the PMO team with the help of National Informatics Center (NIC).