New Delhi: The Alitalia Airlines has been directed by a consumer forum here to pay Rs 25,000 as damages to a couple for losing their luggage in their trip to Newark, USA with the airline.
The District Consumer Disputes Redressal Forum observed that the Italian airline had been informed about the missing baggage by the couple when they arrived at Newark and it had assured that the lost suitcase would be traced and delivered to them within 30 days, but it never happened.
"At Newark Airport complainants (the couple) noticed that out of their two suitcases, booked at Delhi Airport, one was missing. Information was immediately given at the airport. It was noted down by the officials of Alitalia at the airport and also assurances were made that lost baggage would be delivered within 30 days.
"Despite several correspondences, nothing came out and the lost baggage of the complainants was not recovered. The opposite parties (OPs) (Alitalia and Akarshan Air Tours and Travels Pvt Ltd) failed to compensate the complainant's loss. There is deficiency proved on the part of OPs," the forum said.
The bench presided by C K Chaturvedi also observed that the airline and the travel agent were guilty of deficiency in service and directed them to pay compensation of Rs 20,000 for loss suffered by the couple and awarded Rs 5,000 as litigation charges.
The ex-parte order of the forum came on the plea of a Delhi-based couple, Surinder Kaur and Surjit Singh, who said the airline officials had assured them that their missing baggage would be recovered within 30 days.
The couple also alleged despite repeated reminders to them through letters, neither was their baggage recovered nor were they paid any compensation for their loss.
The forum proceeded ex-parte against the airline as it did not appear before it to oppose the allegations, despite serving of a notice.
The couple had travelled on the airline from Delhi to Newark, USA via Milan on July 6, 2007.
First Published: Friday, June 08, 2012, 16:15