Indian Railways: Cancellation of counter train tickets by a phone call from today

One has to just dial 139, give details of the confirmed ticket and the sender will get a one-time password, which will help the passenger to claim refund.

Updated: Apr 01, 2016, 10:32 AM IST
Indian Railways: Cancellation of counter train tickets by a phone call from today

From today (April 1), cancelling a confirmed train ticket would only be a phone call away.

Indian Railway is set to launch a facility from today for the hassled passengers who find it hard to reach its counters within the stipulated time to cancel their tickets.

One has to just dial 139, give details of the confirmed ticket and the sender will get a one-time password, which will help the passenger to claim refund.

After the change in refund rules, a lot of passengers are now finding it difficult to reach counters to cancel the reserved tickets within the stipulated time and as a result they are losing money.

According to the new refund rules, railways has doubled the ticket cancellation charge with the aim of helping genuine passengers get confirmed tickets. The refund rules were revised to discourage touts and ticketing agents who engage in black marketing of tickets. However, it has also resulted in inconvenience in some genuine cases. So we are now providing the 139 facility for cancellation.

The tickets which are booked online can be cancelled on the ticketing websites. The 139 facility is for those who bought tickets from counters.