Call drops issue: HC issues notice to TRAI on direction to telecos to compensate consumers

Zee Media Bureau

New Delhi: The Delhi High Court on Monday issued notice to TRAI on a plea challenging its direction to telecom operators to compensate consumers for call drops.

The telecom regulator had asked mobile service providers to ready their systems to compensate consumers for call drops from January 1.

According to the guidelines, telecom operators will have to compensate consumers Re 1 for every call drop that occurs due to fault in their network, which is limited to a maximum of Rs 3 a day per consumer.

However, Industry bodies such as COAI and AUSPI have written a letter to the regulator that implementation of the rules may lead to higher mobile call rates.

With Agency Inputs