New Delhi: Come September 15, Delhi
government officials will have to pay financial penalty to
applicants if they fail to deliver services within a
time-frame, a move that comes in the backdrop of Anna Hazare's
demand for a citizens' charter.
The reforms in delivery of services like issuance of
driving license, ration card and registration of births and
deaths in a time-bound manner has been initiated by city
government as per provision of a legislation passed by Delhi
Assembly in March.
The decision to implement the 'Delhi Right of Citizen to
Time Bound Delivery of Services Act' comes close on the heels
of Hazare's agitation demanding a Citizens' Charter for all
government departments, providing details about services
offered by them, the time limit and punishment for failing to
provide the service.
The legislation fixes financial penalty in the range of
Rs10 to Rs 200 per day for failing to deliver services while
making it a right of every citizen to obtain timebound
delivery of services from certain government agencies.
"The legislation will come into force from September 15.
It will improve accountability and rid our system of
irregularities," said a senior official.
The departments which have been included under the
legislation are Revenue, Food and Civil Supplies, Transport
and Trade and Taxes as well as civic agencies MCD and NDMC.
PTI
First Published: Wednesday, August 31, 2011, 18:58