Washington: Workers, who face high emotional demand and conflicting roles, are more likely to report psychological distress, a new study has revealed.Hakon A Johannessen, PhD, and colleagues of the Norwegian National Institute of Occupational Health, Oslo, used nationwide survey data to look at how the psychosocial work environment affects employees ` levels of psychological distress.It was found that 16 percent of workers said that they were at least slightly bothered by psychological distress- including symptoms of depression and anxiety- over the past month.The study focused on two main risk factors: role conflict, such as being given work tasks without enough resources to complete them and receiving contradictory requests from different people; and emotional demands, defined as "dealing with strong feelings such as sorrow, anger, desperation, and frustration" at work.
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