J&K implements law on delivery of basic services
Srinagar: In a significant step to make
administration more responsive, Jammu and Kashmir government
on Tuesday implemented a legislation that assures residents
delivery of basic services within a stipulated timeframe and
allows them to seek compensation in case of delay.
The Public Services Guarantee Act (PSGA) 2011 has been
notified, identifying the public services, designated officers
and the timeframe for providing the services, an official
The Act, passed by the state legislature during the
budget session earlier this year, provides for imposing a fine
of Rs 250 to Rs 5000 on an officer for deficient service or
Chief Minister Omar Abdullah said it is aimed at
empowering general public to enforce upon the administration
their right to receive prompt delivery of public services on
"This would also reduce the chances of corruption to a
greater extent and make administration more responsive," he
said, adding the Act will also nurture good governance in the
The spokesman said the issuance of ration cards,
surrender certificate or duplicate ration cards, inclusion or
transfer of names, electricity connections, water supply
connection and driving license are some of the services
covered by the Act.
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